Refund Policy

Since our service delivers a digital credit report instantly upon successful payment, refunds are generally not applicable once the report has been generated and delivered.

If your ₹50 payment is deducted but the credit report is not generated or delivered due to a technical error on our end, you are eligible for a full refund within 5-7 business days.

If you were charged multiple times for a single report request due to a system error, the duplicate charges will be refunded within 5-7 business days.

• Email refunds@loanpoint.example with your transaction ID.
• Include your registered mobile number and email.
• Briefly describe the issue.
• Our team will respond within 48 hours.

Refunds will be credited back to the original payment method (UPI, card, netbanking) used during the transaction.

• Report delivered but customer disagrees with the score (score accuracy is determined by the credit bureau).
• Incorrect PAN provided by the user resulting in a mismatched report.
• Change of mind after successful report delivery.